Privacy Policy

Introduction

Mapembelo Cargo ("we", "us", "our") provides sea-freight cargo consolidation and shipping services between China and Tanzania, and operates this mobile app so customers can track their cargo, view invoices and receipts, and communicate with our team. This policy explains what information we collect through the app, how we use it, and the choices you have.

Information We Collect

We collect the phone number you register with, and — where provided — your name and email address. When you use the app to manage cargo, we associate your account with the receiving, repacking, loading, tracking, invoice, payment, warehouse verification and discharge records tied to your business.

If you contact support through the app, we may collect the content of your messages, attached photos, and voice recordings you choose to send. If you enable push notifications, we store a device token used to deliver them.

We do not collect precise location data, and we do not access your contacts, photos, or files beyond what you explicitly choose to attach or upload.

How We Use Information

We use your information to operate your account: authenticating sign-in with a one-time PIN (OTP), showing you the cargo, invoices, payments and warehouse records tied to your business, responding to support requests, and sending service notifications you have opted into (such as shipment status updates).

Cargo, invoice, payment and warehouse records are limited to the business you select after OTP verification and are not shared with other customers.

Baharia AI Assistant

If you use Baharia, our in-app assistant, your questions and our answers are processed to generate a response and are stored as part of your conversation history so you can refer back to it. Baharia only answers using records belonging to the business you have selected.

Data Sharing

We do not sell your personal information. We share information only with service providers who help us operate the app (such as SMS, push notification, and cloud hosting providers), and only to the extent needed to provide the service, or where required by law.

Data Security

Your session is authenticated with a one-time PIN and the resulting session token is stored in your device's secure storage. Official documents (receipts, invoices, packing lists) are served through signed links that expire after a period of time.

Data Retention

We retain account and transaction records for as long as needed to provide the service and to meet our accounting, tax and legal obligations. You may request a copy, correction, or deletion of your personal data by contacting support; some records may be retained where required by law (for example, financial records).

Children's Privacy

This app is intended for business use by adults arranging cargo shipments. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. Material changes will be reflected here with an updated effective date.

Contact Us

For questions about this policy, or to request account corrections or deletion, contact us at support@mapembelocargo.co.tz or through the in-app support options.