Support
We're here to help with tracking, payments, receiving, and anything else about your shipments.
Frequently asked questions
How do I track my shipment? +
Sign in to the Mapembelo Cargo app with your registered phone number. Your active shipments, container status, and packing lists are all visible from the Home tab, and update automatically as your cargo moves from receiving in China through to arrival in Tanzania.
How do I log in without a password? +
Mapembelo Cargo uses a one-time code (OTP) sent by SMS to your registered phone number instead of a password. Enter your phone number on the sign-in screen and the code we send you to continue.
Where can I find my packing list or invoice? +
Open a shipment from your Home tab to view its packing list, package breakdown, and billing details, and to download a PDF copy for your records.
How do I make or check a payment? +
Your account balance, invoices, and payment history are available under the Accounts tab. For help completing a payment, reach out to our team using the contact details above.
Who is Baharia? +
Baharia is Mapembelo Cargo's in-app assistant. It can answer questions about your shipments and account in English, Swahili, or Chinese — you'll find it from the Home tab.
How do I delete my account or data? +
Contact us using the email or WhatsApp number above with your registered phone number, and we'll process your request in line with our Privacy Policy.